1. Introduction
Twinvel ("we," "us," or "our") operates mobile games available on the Apple App Store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications. Please read this policy carefully. By using our apps, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following categories of information:
Device Information: Device type, operating system version, unique device identifiers, language settings, and general diagnostic data to ensure our apps function correctly.
Advertising Identifiers: We collect Apple's Identifier for Advertisers (IDFA) to deliver personalized advertisements and measure ad campaign effectiveness. You will be prompted via Apple's App Tracking Transparency (ATT) framework before any tracking occurs. You may opt out at any time through your device's Settings > Privacy > Tracking.
SKAdNetwork Data: We participate in Apple's SKAdNetwork framework, which allows us and our advertising partners to measure the effectiveness of ad campaigns without identifying individual users. SKAdNetwork data is aggregated and does not personally identify you.
In-App Purchase Data: When you make In-App Purchases, the transaction is processed entirely by Apple through the App Store. We receive confirmation of your purchase (such as the product purchased and transaction ID) but do not collect or store your payment information, credit card details, or Apple ID credentials.
Usage Data: We may collect anonymized data on how you interact with our apps (e.g., levels completed, session duration) to improve gameplay and user experience.
3. Third-Party Advertising Partners
Our apps display advertisements served by third-party ad networks. These partners may collect and use data to deliver personalized ads. Our current advertising partners include:
- ironSource (Unity LevelPlay): ironSource collects device information and advertising identifiers to serve targeted ads and measure performance. ironSource Privacy Policy
- Unity Ads: Unity Ads collects device and usage data to deliver relevant advertisements. Unity Privacy Policy
These third-party partners operate under their own privacy policies. We encourage you to review their policies for detailed information on their data practices.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To operate, maintain, and improve our games
- To deliver and personalize advertisements via our ad partners
- To measure ad campaign performance using IDFA and SKAdNetwork
- To process and verify In-App Purchases
- To analyze usage trends and improve user experience
- To respond to customer support requests
- To comply with legal obligations
5. Ad Personalization & User Tracking
We use Apple's IDFA to enable ad personalization and cross-app tracking for advertising purposes. Before collecting your IDFA, we request your explicit consent through Apple's App Tracking Transparency (ATT) prompt.
If you decline tracking, you will still see ads, but they will not be personalized to your interests. You can change your tracking preferences at any time in your device settings under Settings > Privacy & Security > Tracking.
6. In-App Purchases
Our apps may offer In-App Purchases for additional content or features. All purchases are processed by Apple via the App Store, and Apple's terms and privacy policies govern these transactions. We do not collect, process, or store any financial or payment information. For purchase-related issues, including refunds, please contact Apple Support or reach us at [email protected].
7. Data Sharing & Disclosure
We do not sell your personal information. We may share data in the following circumstances:
- With advertising partners (ironSource and Unity Ads) as described above, for the purpose of serving and measuring advertisements
- As required by law, to comply with legal processes, enforce our policies, or protect the rights, property, or safety of Twinvel or others
- In aggregate or anonymized form that cannot reasonably be used to identify you
8. Data Retention
We retain collected data only for as long as necessary to fulfill the purposes outlined in this policy. Anonymized and aggregated data may be retained indefinitely for analytical purposes.
9. Children's Privacy
Our apps are not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].
10. Data Security
We implement reasonable technical and organizational measures to protect the data we collect. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
11. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- The right to access, correct, or delete your personal data
- The right to opt out of ad tracking via Apple's ATT framework
- The right to lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at [email protected].
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our apps after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]